Deregulation of industry
Taxi fares were deregulated in 1998. In 2003, the taxi market was further liberalised to allow entry of new players. A new Taxi Operator License framework and a set of Quality of Service (QoS) standards were introduced to license taxi companies and ensure minimum service standards.
Quality of Service standards
As the regulator of taxi services, LTA sets the QoS standards to maintain taxi service quality and protect commuters’ interests. It also facilitates the working of the taxi industry by working closely with the taxi companies and taxi drivers’ associations to improve the level of taxi service.
LTA will be refining the taxi QoS to ensure greater taxi availability during peak periods through phone booking, and reviewing the penalty framework to ensure that the standards better reflect commuter experience on the ground.